Confidentiality
Any personal data provided will be handled according
to the Skygeotech Privacy Policy. Please, view the
Skygeotech Privacy Policy, below. -
Privacy Policy
We care about your privacy
We are committed to treating your privacy with respect, fairness, transparency and integrity, honoring thetrust you place in us:
- We will be transparent with you through our Privacy Policy and during our interactions with you
- We will only use your personal data to provide you our services, for legitimate business purposes, to fulfil legal obligations, to keep you safe and where you tell us it’s ok
- We will only send you marketing messages if you agree to do so
- We will keep your personal information secure
- We will respect your rights to control the personal information you share with us
Our Privacy Policy in Brief
This Privacy Policy covers the Skygeotech Group, its websites, mobile applications, and mobile websites.
Personal information we collect and use
We will collect, process, and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,
- name/title
- contact details (including email address and telephone/mobile number)
- location country of the surveyed area
- emergency contact
- marketing preferences
How we use this personal information
We use your personal information to support our business and interactions with you. Such as, to,
- provide you our services
- operate our business
- manage your visits to our properties (offices) and events
- personalize, market and advertise our products, services and offers
- communicate and interact with you
- improve our products, services and websites/mobile applications
- meet legal obligations, prevent crime / fraud and for legal purposes
We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do so.
Sharing your personal information with others and globally
We share your personal information with,
- other entities within the Skygeotech Group to provide you with, improve, and personalize our products and services; to manage our business; develop a single customer view; for profiling andanalytics
- third parties who help us manage our business and deliver our products and services, IT and back office support, fraud detection, customer service center support, marketing, data warehousestorage, research and analysis
- bank and payment providers to authorize and complete payments
- governments agencies and law enforcement and others as permitted or required by law
- we may share in aggregate, statistical form, non-personal information regarding the visitors to ourPlatforms, traffic patterns and Platform usage with our other entities within the Emirates Group or third party advertisers and social media and digital platforms to provide advertising
- third party advertising and social media platforms to provide more personalized advertising promoting our products and services in accordance with your preferences
The Skygeotech Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and fully managed to protect your privacy rights and interests.
How we protect and store your personal information
We have implemented and maintain appropriate technical and organizational security measures, policiesand procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
- placing confidentiality requirements on our staff members and service providers;
- destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected;
- following security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it; and
- using secure communication channels such as SSL ("secure sockets layer") or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions and the processing activity we are undertaking, you may have certain rights in relation to your personal information, such as the right to,
- access personal information
- restrict the processing of your personal information
- object to the processing (including direct marketing) of personal information
- transfer your personal information
- lodge a complaint with your local supervisory authority
You can exercise your rights by contacting us by email or post.
How to contact us
If you have any questions about our Privacy Policy, you can contact our Data Privacy Officer atrugata.sgt@gmail.comor at Skygeotech Group, Plot No: JLT-PH1-L2A,Preatoni Tower,Dubai, UnitedArab Emirates.
Updates to this Privacy Policy
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and theway we operate our business. If we decide to change our Privacy Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms.
Legal
Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.
About the Skygeotech Group
The Skygeotech Group includes a number of related businesses, including:
- Skygeotech DMCC, whose principal office is at Skygeotech Group Headquarters, Plot No: JLT-PH1-L2A,Preatoni Tower,Dubai, United Arab Emirates. Skygeotech is a Dubai Company established on this day 24-Jun-2022 and the requirements under the provisions of law No.(4) of 2001 & order dated May 1st, 2002 in respect of Establishing Dubai Multi Commodities Centre (DMCC) Authority and its amendments has been satisfied, which is primarily focused on Geophysical & Geological Studies & Services with the use of innovative remote Thermovision Tomography Technplogy; and
- Skygeotech's network of representatives in various countries and regions of the world.
You can find out more about the Skygeotech Group on this website.
This Privacy Notice covers the Skygeotech Group, its websites, mobile applications, and mobile websites (collectively referred to as the “Platforms”) except where you are notified of another privacy notice by the specific Skygeotech Group entity who collects your personal information.
Providing your personal information
The Skygeotech Group entity responsible for your personal information will be the member of Skygeotech Group that originally collects information from or about you. Where the collection and use of personal information is not addressed by this Privacy Policy, the privacy policy made available when your personal information is collected will apply.
You do not have to provide your personal information to us, but if you do not provide certain information, we will only be able to provide limited products and services to you.
Updates
We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and theway we operate our business. If we decide to change our Privacy Policy we will place any updates on this webpage and the privacy sections of any relevant Platforms. Please regularly check this webpage and the privacy sections of any relevant Platforms for the latest version of our Privacy Policy. If at any point we decide to make fundamental changes to our Privacy Policy, we will seek to inform you by noticeon our website or on the relevant section of any other Platform or email.
Third Party Websites
You might find external links to third party websites on our Platforms. Our Privacy Notice does not apply to your use of a third-party site. We are not responsible for the privacy practices of websites that are not operated by an entity in the Emirates Group and encourage you to read the privacy statements of any such third-party site.
Personal information we collect and use if you have any queries about any of our products or services
If you have any queries about any of our products or services, compliments or complaints, or requests such as flight certificates, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you submit a form on our Platforms, send us an email, call our customer service centre, visit a local office or retail center, or contact us via another form of communication such as through social media or an online chat tool.
Types of personal information we collect
The types of personal information we collect includes your:
- name
- company name
- company address
- contact details (including email address and telephone/mobile number)
Depending on the nature of your query, we may need to collect special categories of personal information from you so that we can properly understand the nature of your query or request. We also keep a record of the communications we have with you including call recordings so that we can monitor and improve the quality of our customer support services, comply with relevant legal obligations and to make and defend claims. If you visit one of our local offices or retail centres you will be monitored by closed caption television for security purposes. In each case, we do so in compliance with applicable laws.
How we use this personal information
We use your personal information to:
- address your inquiry or any other interaction with usas efficiently as possible
- analyze the types of inquiries receivedto improve our products and services and interactions withour customers
- to authenticate your identitysuch as when you call our customer service center
- manage any claims you make for compensation or otherwise
Personal information we collect and use when you use our Platforms
We monitor your journey on our Platforms via tools on our Platforms in order to ensure your customer experience meets expectations and to identify errors or issues.
Personal information we collect and use for legal, compliance, regulatory and crime detection and prevention purposes
We process your personal information so that we can meet our legal, compliance and regulatory obligations, for legal purposes, such as to respond to a valid legal subpoena, claim, summons, or regulatory order, and to protect our property, rights, and interests as well as the property, rights and interest of other persons.
We also process your personal information for crime prevention and detection purposes.
Personal information we collect and use from third parties
We collect personal information from third parties who you have authorized to provide your personal information to us (for example, this may be our authorized representative). We combine this information with the information we collect directly from you or about you for the purposes set forth in this Privacy Policy.
Overview
These sections explain the legal basis for collecting and using your personal information, how we use personal information for marketing, analytics and profiling, how we protect your personal information, thelegal rights that are available to you and how to contact us.
Legal basis for using your personal information
We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
- we need to use your personal information to perform a contract or take steps to enter into a contract with you.
- we need to use your personal information for our legitimate interest as a commercial organization. For example, we may record calls to our customer service center so that we can review how we handle calls and make any necessary improvements, or we may share your personal information with other Emirates Group companies to improve our products and services.In all such cases, we will look after your information at all times in a way that is proportionate, thatrespects your privacy rights and is in accordance with our Privacy Policy.
- we need to use your personal information to comply with a relevant legal or regulatory obligation that we have, or we are legally permitted to disclose your personal information to law enforcement or regulatory and other governmental agencies to aid in investigations. Where we receive requests for information from law enforcement or regulatory and other governmental agencies, we carefully review and validate these requests before any personal information is disclosed.
- we have your consent to using your personal information for a particular activity. For example, where you consent to us sharing with you special offers about the Skygeotech Group and its products which we think may be of interest.
Sharing your personal information with others
We share your personal information in the manner and for the purposes described below:
- with other entities within the Skygeotech Group where such disclosure is necessary to provide you with our products and services or to manage our business, including loyalty schemes. We may also share your personal information within the Skygeotech Group to personalize the serviceand offers you receive (for example, by being aware of previous contracts, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile); to develop a single view of our customers’ transactions, interactions, preferences and behaviors across the Skygeotech Group; to improve the products and services we offer or help us to create new ones and for marketing, profiling and analytics;
- with third parties who help us manage our business and deliver our products and services, including loyalty schemes. These third parties have agreed to confidentiality obligations and use any personal information we share with them or which they collect on our behalf solely for the purposes of providing the contracted service to us. These third parties include service providers who help manage our IT and back-office systems, detect fraudulent transactions and security incidents, provide customer service center support, manage communications and tailor marketingand advertising; manage our data warehouses; provide services to administer our Platforms; provide internet services; and conduct research that assists us with understanding consumer interests.
- with governments, government organizations and agencies, regulators, law enforcement and others as permitted or required by law, to generally comply with all applicable laws, regulations and rules, to fulfil requests of law enforcement, regulatory and other governmental agencies for cooperation with investigations.
- we may share in aggregate, statistical form, non-personal information regarding the visitors to ourPlatforms, traffic patterns and Platform usage with our other entities within the Skygeotech Groupor third-party advertisers and social media and digital platforms to provide advertising;
- we work with third party advertising and social media platforms to provide more personalized advertising promoting our products and services in accordance with your preferences, and
- if, in the future, we sell or transfer some or all of our business or assets to a third party, we may disclose information to a potential or actual third-party purchaser of our business or assets.
How we use personal information to keep you up to date with our products and services
We use personal information to let you know about Skygeotech Group products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.
How we use personal information to keep you up to date with our products and servicesWe use personal information to let you know about Skygeotech Group products and services that we think may be of interest to you. This may be based on your preferences, derived from Cookies, inferred from your interactions with us including on our social media accounts or market research. We may also let you know about our corporate services which we believe may be relevant to you in a professional capacity.
How you can manage your marketing preferences
To protect your privacy and to ensure you have control over how we manage marketing with you (and provided that you have indicated that you would like to receive it):
- we will take steps to limit direct marketing to a reasonable and proportionate level;
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only send you communications which we believe may be of interest or relevance to you and at all times in line with your permissions, which, as appropriate, may include:
- telling you about developments in the products and services available through our Platforms and those of our carefully selected partners (provided that we will communicate these to you in conjunction with our own marketing);
- allowing other companies within the Skygeotech Group to send you information about developments in their products and services; and
- allowing third parties to send you marketing or updates relating to their products or services.
- you can click the "unsubscribe" link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from Skygeotech' marketing lists, and
- if you do not want to be served with our advertisements within social media or other digital platforms, you can manage your preferences within these platforms.
Be aware that if you unsubscribe completely from our marketing communications, we may be unable to notify you of tailored offers to meet your needs. If you do unsubscribe from marketing communications, you will still receive operational and service messages from us regarding your current Contract and responses to your enquiries made to us.
When and how we undertake Analytics
We aggregate personal information and remove any identifying elements in order to analyze patterns and improve our marketing and promotional efforts, to analyze Platform use, to improve our content and products and services, to customize our Platforms’ content, layout, products and services, and to support our business operations and we may appoint third parties to do this on our behalf.
We gather certain usage information like the number and frequency of visitors to our Platforms. This information includes which webpage you just came from, which webpage you next go to, what browser you are using, your device ID and your IP address. This collective data helps us to determine how much our customers use parts of our Platforms, and do research on our users’ demographics, interests, and behavior to better understand and serve you. One of the ways we do this is by installing and using Cookies on your browser or device.
If you use buttons on our Platforms linked to social media or similar sites (for example, "Like" and/or "Share" buttons), content from our Platforms may be sent back to those sites and, depending on your privacy settings, may be privately or publicly visible (for example, to friends, followers or generally to anyone who has access to your profile page).
Transferring personal information globally
The Skygeotech Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. Some of these countries are subject to different standards of data protection than your country of residence.
We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law, and we only transfer personal information to another country where:
- we are satisfied that adequate levels of protection are in place to protect your information; and
- the transfers are fully managed to protect your privacy rights and interests and are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.
To this end:
- we ensure transfers within the Skygeotech Group will be covered by an agreement entered into by members of the Skygeotech Group (an intra group agreement) which contractually obliges each member to ensure that personal information receives an adequate and consistent level of protection wherever it is transferred within the Skygeotech Group;
- where we transfer your personal information outside the Skygeotech Group or to third parties (who help us to provide our products and services), we obtain contractual commitments from them to protect your personal information; or
- where we receive requests for information from law enforcement or regulators, we carefully review and validate these requests before any personal information is disclosed.
In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions.
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal information when this is transferred as mentioned above.
For residents of Australia, your personal information may be transferred from time to time to the United Arab Emirates, the United Kingdom, and where our servers are located.
How we protect and store your personal information
Protection of your personal information
We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:
- placing confidentiality requirements on our staff members and service providers;
- destroying or permanently anonymizing personal information if it is no longer needed for the purposes for which it was collected;
- following security procedures in the storage and disclosure of your personal information to prevent unauthorized access to it; and
- using secure communication channels such as SSL ("secure sockets layer") or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.
As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
Storage of your personal information
We keep your personal information for as long as is reasonably necessary for the purposes for which it was collected. For example, to provide you with any relevant Skygeotech products or services, as explained in this Privacy Policy. We will ensure that it is disposed of in a secure manner.
In some circumstances we may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. If you require further information, please contact us.
Legal rights available to help manage your privacy
If you are subject to laws that provide you with such rights, depending on certain exceptions, and in some cases dependent upon the processing activity we are undertaking, you may have certain rights in relation to your personal information. Below is a list of such special rights that you may have:
- To access personal information
- To rectify / erase (‘right to be forgotten’) personal information
- To restrict the processing of your personal information
- To object to the processing (including direct marketing) of personal information
- To transfer your personal information
- To obtain a copy of personal information safeguards used for transfers outside your jurisdiction
- To lodge a complaint with your local supervisory authority
If you wish to access any of the rights set out above, we may ask you for additional information to confirm your identity and for security purposes, in particular before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
- it is no longer needed for the purposes for which it was collected; or
- you have withdrawn your consent (where the data processing was based on consent); or
- following a successful right to object (see right to object); or
- it has been processed unlawfully; or
- the personal information must be erased for compliance with a legal obligation under European Union or Member State law to which the relevant Skygeotech Group entity is subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
- for compliance with a legal obligation; or
- for the establishment, exercise or defense of legal claims.
Right to object to the processing (including direct marketing) of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
You can request that we stop contacting you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
If you have joined our mailing list, you can manage your marketing preferences automatically in the following ways:
- you can click the "unsubscribe" link that you will find at the bottom of our emails which you receive from us, or you can unsubscribe by contacting us or changing your account settings which will remove you from Emirates' marketing lists;
- to unsubscribe from Emirates Skywards marketing communication go to www.emirates.com log in to Skywards, select ‘My Account’ and then select ‘Personal Preferences’. Within Personal Preferences you can scroll down and update your preferences.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
- the processing is based on your consent or on the performance of a contract with you; and
- the processing is carried out by automated means.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
- its accuracy is contested, to allow us to verify its accuracy; or
- the processing is unlawful, but you do not want it erased; or
- it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or
- you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
- we have your consent; or
- to establish, exercise or defend legal claims; or
- to protect the rights of another natural or legal person.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority (i.e. your place of habitual residence, place of work of place of alleged infringement) if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
How to exercise your rights
You can exercise your rights by sending us a communication at Skygeotech Office, Plot No: JLT-PH1-L2A, Preatoni Tower, Dubai, United Arab Emirates. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
California Shine the Light Disclosure
If we share your personal information with carefully selected third parties for the third party’s own marketing purposes and you are a California resident, you may contact us once per year to request the name of that third party(ies) and the categories of information shared about you. To do so, please send a request to us as set out below with valid proof of California residency. Please note that it may take up to 30 days to process your request.
How to contact us
The primary point of contact for all issues arising from this Privacy Policy is our Data Privacy Officer at rugata.sgt@gmail.com or at Skygeotech DMCC,Plot No: JLT-PH1-L2A, Preatoni Tower, Dubai, United Arab Emirates.
If you have any questions, concerns, or complaints regarding our compliance with this Privacy Policy, we encourage you to first contact our Data Privacy Officer. We will investigate and attempt to resolve complaints and disputes as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.
Legal Basis
Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.